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Working in partnership with the

There’s no need for anyone to
deal with problems alone

Coronavirus measures

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS Staff while also ensuring services are available to the public as normal.

We follow NHS guidelines and protocols and are able to continue to provide psychological therapy services. These services will be offered to you via telephone, webcam and other online packages as an alternative to attending one of our venues to ensure the safety of you and our staff. 

The outbreak of Coronavirus (COVID-19) has not prevented us from processing your referral to our service or delayed access to treatment. The only impact is we may not be able to offer face to face therapy throughout your treatment.


If you have travelled to the UK from one of the places: Mainland China outside of Hubei Province, South Korea outside of the special care zones, Cambodia, Hong Kong, Japan, Laos, Macau, Malaysia, Myanmar, Singapore, Taiwan, Thailand and Vietnam (list last updated 11.03.2020) or have any of these symptoms: cough, fever or shortness of breath please do not visit one of our buildings, but call us to change your appointment to telephone or online therapy. Please also refer to 111 online Coronavirus service or call NHS 111 for more advice on protecting yourself and others.


If you are self-isolating please read NHS advice about staying home including how long to isolate for.  You may also find Every Mind Matters and One You links useful is you are worrying a lot about Coronavirus. 

Coming Together as a Community

This is an unprecedented time in our history. This pandemic is having an impact on the health of our loved ones, and the way we live our daily lives. As we all continue to navigate these unique and evolving challenges, simple acts of courage, generosity and resilience can make a huge difference. So it’s important that we reach out and support each other.

As our client’s navigate these difficult waters, we want you to know that Trent PTS stands ready to help you get the help you need as stated above, we are accepting new online referrals. 

The commitments we have made support and care for our employees is paramount. This ensures that we are ready and equipped to support our clients during this difficult time. The majority of our staff are now working remotely (in line with government guidelines). Thus ensuring that we can still provide this vital and necessary service. 

Fortunately, staying connected whilst in isolation is easier than ever in 2020. Phone your friends and family instead of texting. Alternatively, try video chatting or arrange virtual meet-ups to keep in close contact with loved ones. Finally, remember to exercise daily, as this will contribute to mental wellbeing.